Thank you for finding us, we are a small family organic licensed business based in the Vale of Belvoir, just outside Melton Mowbray in Leicestershire, we have been importing and manufacturing herbal tea, whole superfoods and natural supplements since 2011, please read our 'about us' page for our full history About Us here...

Sadly, No. We can tell you about our products, their ingredients, and where they are from; most of this information is already included in each product's description.

It's important to note that we are not medical practitioners and, as such, cannot provide medical advice or treatment recommendations.

Our role is to provide information about our products.

None of the products we offer for sale is intended to treat, cure or prevent any medical conditions.

We strongly recommend you conduct independent research and speak with your relevant healthcare provider before buying our products.

Many of our teas are whole, meaning they are made from a single botanical ingredient.

Due to numerous reasons, but mainly seasonal weather conditions, the final herbal ingredient can have vastly different colouration and flavour profiles.

We strive to buy only the finest quality ingredients from any harvest.

Many tea producers only produce blended tea; this is so they can control the flavour more closely, however when many ingredients are blended the concentration of the primary component can be diluted, our passion is for high quality organic single ingredient herbal tea.

No problem at all, contact us, and we can dial in your subscription to an exact amount of days if need be; drop us an email or a call, and we're only too happy to make sure your subscription fits your needs.

Each variety of our pyramid organic herbal tea bags has a 2 temple sample pack; we ship up to 7 different sample packs for 99p.

Ginger tea suffers the greatest variation throughout the year of all herbal teas, as it is most affected by seasonal environmental conditions.

This is partly why it's hard to find pure ginger tea. If you read the box on most ginger tea from other brands, you will see it is, in fact, a blend of many ingredients.

The art of blending ginger tea allows the manufacturer to masterfully control the final taste, a testament to their craft and skill.

However, it's important to note that this process does result in a lesser concentration of ginger.

The appearance of our ginger tea changes throughout the year, from large 7-10mm pieces to 2-4mm.

We chose the best cut for the ginger root depending on the flavour it produces.

When you enjoy a freshly steeped herbal tea, you're indulging in a beverage that typically contains very few calories, averaging close to zero per cup (around 2-4 calories in an average cup (150ml)). This low-calorie nature of herbal tea should give you confidence in your choice of beverage.

Nearly all herbal teas are made by steeping plant parts, such as leaves, flowers, roots, seeds or all of the aforementioned, in hot water. As a general rule, milk and sugar aren't added, with the exception of honey on occasion.

These plant parts generally have minimal calorie content, and the calories that are further transferred into the water when steeped are even less.

It's important to note that the calorie count of herbal tea can increase significantly if additional ingredients like honey, sugar, or milk are added.

A pure herbal tea without milk, sugar or honey is a very low-calorie drink, making it an excellent option for those managing their calorie intake.

Please add the items you would like to order to your basket, and then hover your mouse over (or click on mobile) the shopping bag in the top right of every page, a box will appear with the items contained in your shopping bag, and below them a box for 'Order Notes' will appear.

At present we only have one, and it is at our factory, this is intended for the use of local customers.

If you are having difficulty accessing your account, please try again and request a new password by clicking the 'Forgot My Password' link on the login page.

Resetting your password will fix 99% of the issues.

After using 'Forgot my Password,' if an email has not arrived within a couple of minutes, please check your junk folder; it could be there.

If it's still not working, try signing up for an account as a new customer. Even if you are a regular customer, you may have been checking out as a guest. Remember, we won't create an account unless you have explicitly told us to create one for you.

If you have waited for a few minutes and still haven't received your password reset email, there are two things to check.

Firstly, please check your junk mail folder. As this is an automated email, it is very common for it to end up in a junk folder due to the email's automated nature.

If you have waited a few minutes and an email has yet to arrive, then please check that you already have an account with us.

We don't create accounts on behalf of customers unless we have been explicitly instructed to do so. This can happen when you check the tick box on our checkout page or when you sign up through our account sign-up page.

It isn't uncommon for even longstanding customers to continually check out as guests (without an account).

To ensure you have an account with us, please sign up for a new account; the system won't let you create a new account if you are an existing account hold.

If you have tried both of the above steps and are still encountering issues, please contact us via the contact page on this website, and we will investigate the issue.

Thank you for your patience and support.

In January 2023, we made the transition from our original website to a new one. This move was driven by our commitment to providing you with an exceptional customer experience and a high-performing website.

However, the new site encountered technical issues, leading to a number of customer complaints. We take these concerns seriously and, after careful consideration, have decided to return to our original website, which has consistently delivered a great experience for over a decade.

Before moving back, we gave this website a full makeover. We should have never moved away; the proverb "The grass isn't greener" was written for this situation.

Any orders placed between January 2022 and July 2024 are not viewable on your account page here, but we want to assure you that we still have them stored on our order management system in line with our legal obligations. Your orders are safe and secure.

All customer loyalty point balances were migrated to your account page here. You will see a journal entry stating 'Admin Adjustment'—this is your outstanding balance that was migrated here.

We apologise for any disruption experienced; it wasn't our intention when we set out to build a new website, but we are delighted to be back here.

Thank you for your support,

Ian, Aon and the team.

We send out a maximum of one newsletter per week; in reality, it's more like a month.

Each newsletter contains an interesting article on personal well-being, discount codes for products and subscriber-only promotions, such as discounts when we launch a new product.

Every newsletter contains a clearly marked link in the footer that, when clicked, will unsubscribe your email account from the newsletter.

You will be automatically unsubscribed if you don't open one of our newsletters for 180 days or more.

To qualify for our free shipping, your total order value must be £35 or more after discounts and promotions have been applied.

Items shipped for free are sent by Royal Mail 48 standard shipping.

We exclusively use Royal Mail for our deliveries and rely on its trusted partners for overseas orders. We choose Royal Mail because it is contracted to visit every address in the UK every day, which significantly reduces its carbon footprint compared to couriers that make special trips for deliveries.

If you have a specific preference for a different courier, please get in touch with us before placing your order, and we will do our best to accommodate your request.

Our opening hours are Monday Through Friday, 9:00 to 17:00, and Saturday, 10:00 to 12:30; if you need to come out of these times, please let us know, and we can usually accommodate you.

Thank you for checking our frequently asked questions section to find the answer. We are sorry it hasn't been able to help you on this occasion but don't worry. We are here to help and pride ourselves on offering a 'Local-Style' service. Please visit our Contact Us page here. We can be contacted by Facebook, Twitter, email or the good 'ole phone. We're waiting to hear from you. Thank you.